Technical Support

Technical Support

TechCare is our branded helpdesk support service, which covers all of our CAD, CAM, Data Management and BIM software solutions. TechCare telephone support can be enhanced with engineering packs to provide additional training or consultancy support as necessary.

    Phil Read
    Phil Read

    Managing Director, Man and Machine

    “Our customers recognise the importance of keeping their digital systems working and know that failure to do so directly affects their bottom line. Our TechCare Support & ValueCare Assistance Help Desks take that responsibility seriously.”

    Assuring your software continuity….day in and day out!

    TechCare Key Features

    – Break-fix software support
    – Data Management ‘return to service’
    – Licensing and Subscription access queries
    – Autodesk account issues

    Service Level Agreement (SLA)

    • Remote TeamViewer to help troubleshoot issues

    • Manned by experienced software application engineers

    • Hours:   Mon-Thurs, 9:00am – 5:00pm,

    Run, or download the TeamViewer application by clicking the button above.

    TechCare Support Levels

    1st Line: Provides case management and remote access to a support engineer experienced in the specific application within the 2-hour SLA.

    2nd Line: Provides case management and access to engineers skilled in the specific application at a time agreed with the Resource Manager.

    3rd Line:  Provides case management where support is escalated to the software vendor.

    The level of support we offer depends on the product, skills and capability of our support team. We are always clear and honest with customers about our product knowledge. To confirm the level of support offered for your software please select your product here:


    License Support

    1st Line Support

    2nd Line Support

    3rd Line Support


    AutoCAD Architecture

    AutoCAD Electrical

    AutoCAD for Mac

    AutoCAD LT and LT for Mac

    AutoCAD Map 3D

    AutoCAD Mechanical

    AutoCAD MEP

    AutoCAD P&ID

    AutoCAD Plant 3D

    AutoCAD Raster Design

    Autodesk 3ds Max

    Autodesk Advance Steel

    Autodesk Alias (All)

    Autodesk Arnold

    Autodesk CFD

    Autodesk Character Generator

    Autodesk Civil 3D

    Autodesk Dynamo Studio

    Autodesk Fabrication CADmep

    Autodesk Fabrication CAMduct

    Autodesk Fabrication ESTmep

    Autodesk Factory Design Utilities

    Autodesk FeatureCAM

    Autodesk Flame

    Autodesk Flare

    Autodesk Forge

    Autodesk FormIt Pro

    Autodesk Helius

    Autodesk Insight

    Autodesk Infraworks

    Autodesk Inventor CAM

    Autodesk Inventor LT

    Autodesk Inventor Professional

    Autodesk Inventor Nastran

    Autodesk Inventor Nesting

    Autodesk Maya and Maya LT

    Autodesk Moldflow (All)

    Autodesk MotionBuilder

    Autodesk Mudbox

    Autodesk Navisworks (All)

    Autodesk Point Layout

    Autodesk PowerMill

    Autodesk PowerShape

    Autodesk ReCap (All)

    Autodesk Rendering

    Autodesk Revit (All)

    Autodesk Robot Structural Analysis

    Autodesk Sketchbook

    Autodesk Smoke

    Autodesk Structural Bridge Design

    Autodesk Vault (All)

    Autodesk Vehicle Tracking

    Autodesk VRED (All)

    BIM Track



    Faro Scanners

    Fusion (CAD)

    Fusion CAM and Simulation

    Fusion Manage

    Fusion Team


    Leica BLK360


    ValueCare Assistance



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