TechCare Supported Products

Our supported products include products from multiple vendors and the level of support provided depends on the product itself and the skills and capability of our support team. We are always clear and honest with our customers about our capability. There are three types of support capability that we offer which are:

1st Line: Provides case management and remote access to a support engineer experienced in the specific application within the 2-hour SLA.
2nd Line: Provides case management and access to engineers skilled in the specific application at a time agreed with the Resource Manager.
3rd Line: Provides case management where support is escalated to the software vendor.

Last Updated: 14th July 2020

Product License Support 1st Line Support 2nd Line Support 3rd line Support
AutoCAD Architecture
AutoCAD Electrical
AutoCAD for Mac
AutoCAD LT and LT for Mac
AutoCAD Map 3D
AutoCAD Mechanical
AutoCAD Plant 3D
AutoCAD Raster Design
Autodesk 3ds Max
Autodesk Advance Steel
Autodesk Alias (All)
Autodesk Arnold
Autodesk BIM 360 (All)
Autodesk CFD
Autodesk Character Generator
Autodesk Civil 3D
Autodesk Configurator 360
Autodesk Dynamo Studio
Autodesk Fabrication CADmep
Autodesk Fabrication CAMduct
Autodesk Fabrication ESTmep
Autodesk Factory Design Utilities
Autodesk FeatureCAM
Autodesk Flame
Autodesk Flare
Autodesk Forge
Autodesk FormIt Pro
Autodesk Helius
Autodesk Insight
Autodesk Infraworks
Autodesk Inventor CAM
Autodesk Inventor LT
Autodesk Inventor Professional
Autodesk Inventor Nastran
Autodesk Inventor Nesting
Autodesk Maya and Maya LT
Autodesk Moldflow (All)
Autodesk MotionBuilder
Autodesk Mudbox
Autodesk Navisworks (All)
Autodesk Point Layout
Autodesk PowerMill
Autodesk PowerShape
Autodesk ReCap (All)
Autodesk Rendering
Autodesk Revit (All)
Autodesk Robot Structural Analysis
Autodesk Sketchbook
Autodesk Smoke
Autodesk Structural Bridge Design
Autodesk Vault (All)
Autodesk Vehicle Tracking
Autodesk VRED (All)
BIM Track
Faro Scanners
Fusion 360 (CAD)
Fusion 360 CAM and Simulation
Fusion Lifecycle
Fusion Team
Leica BLK360
Oracle CDE
Solibri Office
Solibri Anywhere