Man and Machine offer a comprehensive, customisable support service to ensure you achieve maximum uptime and availability of your CAD and data management applications. The key components of our support offering are as follows:-
TechCare Support: TechCare is our branded helpdesk support service which covers all our software solutions. TechCare support can be enhanced with engineering packs to provide additional on-site support coverage. The TechCare Customer Helpdesk offers a guaranteed 2 hour response time (SLA), but with intent to provide an immediate response to your support requests. The Helpdesk is manned by experienced application engineers, Mon-Fri, 9:00am to 5:00pm (except Bank Holidays).
Autodesk Maintenance Subscription Services: This service comes as a Maintenance subscription for perpetual licenses, desktop subscription for short term rental and cloud-based service subscription. The key benefits of subscription are access to latest software releases, flexible licensing rights and access to cloud benefits.
Hardware Replacement: All hardware comes with a manufacturer’s warranty that includes a hardware replacement service. Details vary by manufacturer but can be confirmed by contacting us.